FAQ's
I am a consumer who needs help obtaining insurance. What do I do?
We do not work directly with consumers, but we will be glad to recommend a retail agent who can assist you. Please call us at (800) 752-8402. For commercial insurance, enter extension 17; for personal lines, enter extension 15. You can also press zero to leave a message in our general mailbox; be sure to leave your name, number, city and state, and the type of insurance you need so we can find an agent in your area before returning your call.
In which states are you licensed to write business?
We are licensed in Indiana, Illinois and Ohio.
Is a producer agreement required to get a quote?
No, you can submit an application for quotation before completing the producer agreement and questionnaire. However, we require signed contract paperwork to be on file before we will bind coverage, along with proof of E&O coverage and copies of the agency and producer licenses.
Will you accept checks from insureds, mortgagees, loss payees, lienholders or escrow agents?
Agency checks are preferred. We will accept checks from insureds only in the form of certified funds (cashier’s check, money order or wire transfer). Checks from mortgagees, loss payees, lienholders and escrow agents are acceptable only if the remitter is a financial institution. Please make all checks payable to Roush Insurance Services, Inc. Online payment options are not yet available, but we will offer this in the future.
Do I have to be an existing client to use Roush Rater?
Yes, you must have all necessary contract paperwork on file to use Roush Rater. If you are a new customer, we want to introduce you to our superior customer service first! Once we establish a relationship with your agency, we will be pleased to grant access to our online rating system.
Do you write workers compensation insurance?
No, we do not currently have a market that offers workers compensation insurance.
Is premium financing available?
Yes, we are pleased to offer premium financing through Imperial PFS. Please click here to read more.
Who files and remits the premium taxes on surplus lines risks?
We handle all surplus lines tax filings and premium tax remittances. Please note that for Ohio surplus lines risks, a fully executed Surplus Lines Affidavit of Originating Agent is required before we can bind coverage.
How are inspections handled?
Inspection requirements are determined by company underwriting guidelines. The inspection company will contact the insured to set up an appointment. If the insured cannot be reached, the inspection company may contact you for assistance. If an insured fails to keep an appointment or does not cooperate, company guidelines typically require Direct Notice of Cancellation to be sent. If an inspection report reveals information inconsistent with the application for insurance, additional information or action may be requested, and a policy endorsement may be required. If conditions that make the risk unacceptable are discovered, Direct Notice of Cancellation may be issued. The underwriter in our office will notify you promptly if an inspection report reveals anything that requires your attention.
I am a consumer who received a Direct Notice of Cancellation or Nonrenewal. What do I do?
We are the agent for the company and do not deal directly with consumers. Please contact your retail agent for assistance; your agent will help you understand why you received the notice. If you do not know who your agent is or are unsure how to contact him/her, call us at (800) 752-8402 and press zero; leave your name and telephone number, the insured name listed on the notice, and the policy number (located in the top right corner of the notice). We will ask your agent to call you.
Melanie A. Derzhavets, ASLI
President